We Were Unable to Process Your Redemption Due to Technical Difficulties. Try Again Later

If you encounter an error that says

We Are Unable to Process Your Request At This Time. Please Try Again Later.

It typically points to an before, partially-completed sign up attempt, or to some information from an inactive account that is saved on your device. Follow the troubleshooting steps for your device below to resolve the issue.

Blu-ray Thespian

Verify your email and password

Brand sure that you entered the right email and countersign before you attempt to sign in again. If you're using your remote control to sign in, y'all can to navigate back to the email address entry screen to verify or update this information. If you still tin't sign in, continue troubleshooting beneath.

Reset your countersign

Reset your password by sending yourself a countersign reset email. If y'all previously added a verified phone number to your account, you tin besides reset your password past text message (SMS) by clicking on forgot password and selecting text message (SMS).

If you withal tin't sign in after resetting your password, proceed troubleshooting below.

Reset Netflix

1. From the Netflix Domicile screen, open the menu on the left.

2. Select Get Aid or Settings.

3. Select Sign out.

If yous're on an error screen:

1. Select More than Details.

2. Select Sign out or Reset.

Note:

If yous tin can't find Sign out, press these buttons in order on your remote: Upwardly, Upwardly, Down, Down, Left, Correct, Left, Right, Up, Upwards, Upwardly, Up. Then, select Sign out, Reset, or Conciliate.

Restart your device

1. Unplug your device from power for at least one minute.

2. While the device is unplugged, press the power push on the device to discharge it.

   • If you can't admission the power button or your device doesn't have one, go out your device unplugged for at least 3 minutes.

3. Plug your device back in.

4. Plow your device on.

5. Attempt Netflix once again.

Restart your home network

1. Plow off or unplug your Blu-ray player.
   

2. Unplug your modem (and your wireless router, if it's a carve up device) from power for thirty seconds.
   

3. Plug in your modem and wait until no new indicator lights are blinking on. If your router is divide from your modem, plug information technology in and wait until no new indicator lights are blinking on.
   

4. Plough your Blu-ray player dorsum on and endeavor Netflix over again.
   

Improve your Wi-Fi indicate

If you're connecting over Wi-Fi and the to a higher place steps didn't assist, follow these suggestions:

• Movement your router to meliorate signal strength. Reception is best if the router is in a central location.

• Movement wireless devices such as cordless phones or microwave ovens abroad from your router.

• Drag your router off the floor. A router on a bookshelf or desk has ameliorate reception than one that'due south backside or under furniture.

Restore your default connexion settings

• If y'all utilise custom settings on your device, restore your net provider'south default settings and try Netflix once more.

• If you lot connect with a Virtual Private Network (VPN) or proxy service, turn information technology off and connect directly with your abode internet.

• If yous utilise a custom DNS setting on your device, reset it to acquire DNS automatically.

If you need assistance changing the connectedness settings, contact the device manufacturer.

What to do side by side

If yous've washed these steps only nevertheless accept a trouble, contact your internet access provider. They can help y'all find out whether your router is gear up correctly.

Set-acme Box

Verify your electronic mail and countersign

Make certain that yous entered the correct email and countersign before you attempt to sign in once again. If you're using your remote control to sign in, y'all tin to navigate back to the email address entry screen to verify or update this information. If you lot still can't sign in, go on troubleshooting below.

Reset your password

Reset your password past sending yourself a password reset email. If you previously added a verified telephone number to your account, you can also reset your password by text bulletin (SMS) by clicking on forgot password and selecting text message (SMS).

If y'all still tin can't sign in after resetting your password, continue troubleshooting below.

Restart your device

1. Turn off your device. If your device has a power cable, unplug information technology.

   Notation:

   Brand sure your device is completely off, not just in sleep or standby mode.

2. Leave your device off for 30 seconds.

3. Turn on your device and try Netflix again.

Reset Netflix

1. From the Netflix Home screen, open up the card on the left.

2. Select Become Help or Settings.

3. Select Sign out.

If you're on an error screen:

1. Select More than Details.

2. Select Sign out or Reset.

Note:

If you can't find Sign out, press these buttons in club on your remote: Up, Upwards, Down, Down, Left, Right, Left, Right, Up, Up, Upward, Up. Then, select Sign out, Reset, or Deactivate.

Restart your home network

For this step, make sure to leave your ready-top box and all of your home network equipment unplugged as a grouping for 30 seconds before plugging each device dorsum in ane by i.

1. Turn off or unplug your fix-top box.
   

2. Unplug your modem (and your wireless router, if it's a carve up device) from power for 30 seconds.
   

3. Plug in your modem and wait until no new indicator lights are blinking on. If your router is dissever from your modem, plug information technology in and wait until no new indicator lights are blinking on.
   

4. Turn your set-top box back on and try Netflix once more.
   

Ameliorate your Wi-Fi point

If you lot're connecting over Wi-Fi and the to a higher place steps didn't help, follow these suggestions:

• Move your router to improve signal strength. Reception is best if the router is in a central location.

• Motion wireless devices such every bit cordless phones or microwave ovens away from your router.

• Elevate your router off the flooring. A router on a bookshelf or desk has better reception than one that's backside or under furniture.

Restore your default connectedness settings

• If you use custom settings on your device, restore your internet provider's default settings and endeavor Netflix once again.

• If yous connect with a Virtual Private Network (VPN) or proxy service, turn it off and connect direct with your home net.

• If yous employ a custom DNS setting on your device, reset information technology to learn DNS automatically.

If you demand help irresolute the connection settings, contact the device manufacturer.

What to exercise next

If you've done these steps but nonetheless have a problem, contact your cyberspace service provider. They can assistance you find out whether your router is set up correctly.

Smart Idiot box

Verify your electronic mail and password

Make sure that you entered the right electronic mail and countersign before yous try to sign in again. If you're using your remote control to sign in, you can to navigate back to the email address entry screen to verify or update this data. If you lot however can't sign in, go along troubleshooting below.

Reset your password

Reset your password by sending yourself a password reset email. If you previously added a verified telephone number to your account, you lot can too reset your password by text message (SMS) by clicking on forgot password and selecting text message (SMS).

If you still tin't sign in afterward resetting your countersign, continue troubleshooting below.

Reset Netflix

1. From the Netflix Dwelling house screen, open up the carte du jour on the left.

2. Select Go Help or Settings.

3. Select Sign out.

If you're on an error screen:

1. Select More Details.

2. Select Sign out or Reset.

Note:

If you tin't find Sign out, press these buttons in order on your remote: Up, Upward, Downwards, Down, Left, Right, Left, Correct, Upwardly, Upwards, Upward, Upward. Then, select Sign out, Reset, or Deactivate.

Restart your device

1. Unplug your device from ability for at to the lowest degree 1 minute.

2. While the device is unplugged, press the power button on the device to discharge it.

   • If you tin't access the power button or your device doesn't accept one, leave your device unplugged for at least 3 minutes.

3. Plug your device dorsum in.

4. Plough your device on.

5. Try Netflix again.

Restart your home network

1. Turn off or unplug your smart TV.
   

2. Unplug your modem (and your wireless router, if information technology's a carve up device) from power for 30 seconds.
   

3. Plug in your modem and wait until no new indicator lights are blinking on. If your router is separate from your modem, plug it in and wait until no new indicator lights are blinking on.
   

4. Turn your smart TV back on and try Netflix once more.
   

Better your Wi-Fi signal

If yous're connecting over Wi-Fi and the above steps didn't help, follow these suggestions:

• Move your router to improve signal strength. Reception is best if the router is in a central location.

• Move wireless devices such as cordless phones or microwave ovens away from your router.

• Drag your router off the floor. A router on a bookshelf or desk has better reception than one that'southward behind or under piece of furniture.

Restore your default connexion settings

• If y'all use custom settings on your device, restore your internet provider'southward default settings and attempt Netflix once again.

• If you connect with a Virtual Private Network (VPN) or proxy service, turn information technology off and connect directly with your domicile internet.

• If you utilise a custom DNS setting on your device, reset information technology to acquire DNS automatically.

If you need help changing the connection settings, contact the device manufacturer.

What to practise next

If you lot've done these steps only still have a trouble, contact your internet service provider. They tin can assist you lot find out whether your router is set correctly.

Streaming Media Player

Verify your email and password

Brand sure that you entered the correct email and password before you try to sign in again. If you're using your remote control to sign in, you lot can to navigate back to the email address entry screen to verify or update this information. If you yet tin can't sign in, continue troubleshooting below.

Reset your password

Reset your password by sending yourself a countersign reset electronic mail. If you previously added a verified telephone number to your account, y'all can as well reset your password by text bulletin (SMS) by clicking on forgot password and selecting text message (SMS).

If you lot nonetheless tin't sign in after resetting your password, go on troubleshooting below.

Reset Netflix

1. From the Netflix Home screen, open up the menu on the left.

2. Select Get Help or Settings.

3. Select Sign out.

If you're on an error screen:

1. Select More Details.

2. Select Sign out or Reset.

Annotation:

If you lot can't observe Sign out, press these buttons in club on your remote: Up, Upward, Down, Down, Left, Correct, Left, Right, Up, Up, Upwardly, Up. And so, select Sign out, Reset, or Deactivate.

Restart your device

1. Unplug your device from power for at least 1 minute.

2. While the device is unplugged, press the power button on the device to discharge it.

   • If you can't access the ability button or your device doesn't take 1, leave your device unplugged for at least 3 minutes.

3. Plug your device dorsum in.

4. Turn your device on.

5. Try Netflix again.

Restart your home network

1. Turn off or unplug your streaming media player.
   

2. Unplug your modem (and your wireless router, if it's a separate device) from power for 30 seconds.
   

3. Plug in your modem and expect until no new indicator lights are blinking on. If your router is separate from your modem, plug it in and look until no new indicator lights are blinking on.
   

4. Turn your streaming media thespian dorsum on and try Netflix again.
   

Amend your Wi-Fi signal

If you're connecting over Wi-Fi and the to a higher place steps didn't assist, follow these suggestions:

• Move your router to improve signal forcefulness. Reception is all-time if the router is in a key location.

• Motility wireless devices such as cordless phones or microwave ovens away from your router.

• Elevate your router off the floor. A router on a bookshelf or desk has better reception than ane that's behind or nether furniture.

Restore your default connectedness settings

• If you use custom settings on your device, restore your net provider's default settings and try Netflix over again.

• If y'all connect with a Virtual Private Network (VPN) or proxy service, turn it off and connect straight with your domicile cyberspace.

• If yous apply a custom DNS setting on your device, reset it to acquire DNS automatically.

If you need help changing the connection settings, contact the device manufacturer.

What to do next

If you've done these steps but still have a problem, contact your net service provider. They can assistance you lot observe out whether your router is set upward correctly.

All other devices

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Source: https://help.netflix.com/en/node/41909

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